Terms & Conditions

GENERAL TERMS: Rates & Validity

We are featuring products valid from April 1, (current year) to March 31, (next year) > See your Tour Operator Confidential Tariff in the main page upon login.

EXTRA SPECIAL PRODUCT:

You can always look on our website for special, value-added offers. Whether it is a rate reduction or a specially-priced package, check out this special section online often for updated news!

MORE ABOUT ACCOMMODATIONS:

Hotel Star Ratings & Descriptions> In the United States there is no official star-rating system. Opentours uses its own rating system which may differ from ratings published by other Tour Operators. Room category> Descriptions are as correct at the time of publishing as possible. However, the hotels reserve the right to amend their description at any time. Opentours cannot be held liable in any way to you nor to any third parties should this information change. Descriptions are based on information provided by the hotel. Rates> Are quoted in U.S. Dollars and are per night inclusive of applicable taxes and represent Standard, Run-of-House accommodations unless otherwise stated. Forms of payment> It is customary for hotels in the USA and Canada to request a credit-card deposit upon check-in to cover any incidental charges. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu but this cannot be guaranteed. Bed types> Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at the time of booking. Separate beds will then be placed on request subject to confirmation by the hotel. Triples and Quads are often 2 doubles or 2 Queen beds. Rollaways, cots, and cribs can be requested (additional charges paid directly to the hotel). Convention or Premium Dates> There are times where regular rates cannot be guaranteed. If the hotel confirms availability, Premium rates will be confirmed at the time of booking. These will include all applicable taxes. Family Plan> Hotels will usually allow up to 2 children in a room free of charge up to a certain age limit. Each hotels policy may differ according to bedding. Non-listed hotels> We can make these reservations for you, but Opentours may have to prepay them to the supplier. Once Opentours has prepaid suppliers for non-published services, there are no refunds or credits for unused Meals services, even in the event of full cancellation of the booking. Non-listed hotels and services may also be subject to handling fees which may cause rates to be higher than the suppliers published rate. This will not be a basis for claims or refunds. Meal Plans> Generally begin with dinner on the day of arrival end with breakfast on the day of departure. There are specific hotels where these plans may be included in the rate. Special Requests> Must be indicated at the time of booking. Opentours will make every effort to confirm them but cannot guarantee them. Tax Increases> Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both Opentours and our suppliers. Should taxes increase, we will notify agents / clients and bookings will be adjusted to reflect the revised tax rates. When problems may occur on occasion, circumstances beyond our control (such as hotel closures, hotel sell out situations, force majeure), may mean that passengers have to be moved to alternate accommodations. If the circumstances are deemed to be beyond our control, then Opentours will not be responsible for any additional cost incurred in finding alternate accommodation. Rest assured, whatever the circumstance, Opentours will assist your passengers in every way possible. Black-out Dates> Black-outs can be added at any time by the hotels. During blackouts, hotels are in critical occupancy status and are only prepared to honor existing reservations. Name and date changes may not be permitted after existing reservations have been reported to the hotel.

HOTEL BOOKING POLICIES:

How to make bookings you can send bookings via our online reservation system BLINK www.opentours.com or –in case of services not included in our Tariff- via email . Opentours will reply with a confirmation number. Your reservation has been accepted! Email: res@opentours.com .
What we need from you In order to expedite your confirmation> please provide the following information when making a booking:

- Full passenger names, including first names, children’s ages (as some restrictions or reductions may apply).
- Number of passengers per room. Bookings for more than 4 passengers per room are always on request and must be reconfirmed by an Opentours staff member to be valid.
- Bookings for more than 4 rooms traveling together may be treated as a group and some hotels may add porterage charges. Any extra charges as a result may be billed to you at a later time.
- Accommodation category (single, double, suite etc.).
- Arrival and departure dates for each hotel.
- City (State may be required in the case of more than one city with the same name).
- Number of nights for each hotel.
- Any special instructions/requests/comments relating to the booking (such as handicapped-accessible room, bed types, non-smoking room, high floor etc.).
- Flight details (only if early or late arrival affects hotel check-in time versus room availability)
- Your file reference number and full company name and contact information on each communication.
What happens next so you know what to expect>
- Requests are subject to availability; confirmations are usually sent within 24 hours except for Hawaii, National Parks and non-listed hotels. We will respond to these requests as soon as possible.
- Our response will include your booking reference number (if provided) as well as an Opentours booking number that must be used in all future correspondence.
- If a request cannot be accommodated, Opentours will endeavor to confirm a guaranteed alternative hotel, unless you advise Opentours that you do not want to be offered alternative hotels.
- If the confirmed alternate hotel is not acceptable to your client, Opentours must be advised to cancel this alternate hotel or any resulting no-show charges will be billed to you. All reservations are guaranteed for the first night. If you need to cancel the alternate hotel, Opentours will acknowledge this in writing. What you need to know> You are responsible for providing Opentours with notice of all cancellations and/or amendments either through written notice (fax or e-mail) or electronically (through BLINK) and must be in receipt of an Opentours acknowledgement of such. Any bookings that have not been cancelled are considered live reservations and are subject to cancellation penalties. (These are listed in this same section).

DO ‘DA’ BLINK: More about our reservation system

Our online reservation system, BLINK, is an efficient electronic service offered to facilitate hotel and ground transportation bookings at the properties and services published in this tariff. Opentours holds room inventory in selected properties to enable instant online confirmation, while in others, we may require a longer response time for confirmation. Who gets to BLINK> Our online system is offered to different user categories including Travel Professionals who are in good credit standing and End Users. However, we protect Travel Professionals through discounted industry rates. BLINK cannot be used to reserve group reservations (more than 4 rooms or 10 passengers). Disclaimer: we do not accept multiple bookings for the same party in the same hotel as this may be considered a group booking. Hotels will charge a higher room rate as well as porterage charges when this rule is violated. To use BLINK we need you to register your company online. You will receive your Opentours login. Use it every time you book online to ensure secure transactions and tracking of your reservations. PLEASE DON’T! The sale of FIT hotel rates on the Internet without prior explicit written approval from Opentours is strictly prohibited. Violation will incur immediate cancellation of your contract with Opentours.

MORE ABOUT FIT SERVICES:

Reservation Requests should be made through our Online Reservation System (we will provide you with detailed information and instructions). You will receive a written confirmation. Requests must always provide full names of all passengers, airport, flight number, scheduled arrival / departure time and hotel.

Land Services and Sightseeing Tours> All Land Services are subject to changes and require a minimum of two passengers unless otherwise specified. The date of service may change after reservation has been made. In this event we will inform you about the new date and will require your approval to the new schedule. If you do not approve of new date, service will be refunded in full to the passenger. Reconfirmation by phone of pick up time for all land services is required at least 24 hours before date of service. Opentours will not be liable for damages if the Land Service Supplier is unable to fulfill their obligations due to events beyond the Supplier’s control, including, without limitation: fire, flood, natural disaster, civil disturbance, etc. In any such event, Opentours will endeavor to make other suitable arrangements for passengers.

Arrival Transfers > Waiting time for International Flights is 90 minutes after landing. — Waiting time for Domestic Flights is 45 minutes after landing. Once arrived at the destination airport in New York, passengers must be instructed to look for a green apple shaped sign Opentours. Los Angeles, Las Vegas, San Francisco, Miami, Orlando, Washington DC, Boston Airport transfers, passengers will find a guide with a sign with their name. Passengers will meet our guide after leaving the Baggage Claim Area. It is mandatory that passengers call our toll-free number 1.888.949.9559 should they not find the guide once picked up their baggage. We will immediately contact our personnel via radio helping your clients to find our guide. Passengers who will not call us will be charged as no-show.

Appointment Tours and Excursions

- Any Changes (flight and/or time) or cancellations of confirmed services must be received at least 24 hours prior scheduled time in order to avoid 100% penalty (except where otherwise stated).

- We will apply a surcharge of $20.00 per service for transfers operated between midnight and 6:00AM (SIC/PRIVATE/LIMO).
- December 24th We operate transfers and morning tours only (no Night Tours nor Harlem Jazz Tour).
- December 25th We operate transfers but no excursions.
- December 31st No Night Tours, transfers will not be operated between 6:00 PM and 6:00 AM January 1st .
- January 1st We operate transfers but no excursions.
- July 4th No Night Tours (Night Tour Harlem Jazz Tour).

ABOUT PAYMENTS:

Travel Professionals> Payment must be received: * by check payable to Opentour, Inc. 1270 Broadway Suite 507; New York, NY 10001 within 30 days from the day service was rendered if your Company has been approved for Direct Billing. * by wire transfer. Any outstanding invoiced amounts will be charged to the Master Account Credit Card on file. * by credit card stored in Blink or entered each time upon service confirmation.

PAYMENT TYPES:

Direct Billing is granted to those Travel Professionals that have agreed on a deposit or letter of credit for an amount proportioned to the volume produced. Payment must be received 30 days after service was rendered | Pre-payment is required for all Travel Professionals that have not established credit relations guaranteed by a deposit or letter of credit. | Credit Card is required as a form of payment for all other users. we accept Visa, MasterCard and American Express.

MORE ABOUT PAYMENT PROCEDURES:

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.opentours.com

MORE ABOUT TOUR GROUP SERVICES:

Throughout our sister company Atelier of the Incentives we can offer exclusive group pricing for just about any itinerary. Each group request will be quoted individually based on prevailing supplier rates and availability at time of request. The final exclusive net rate will then be offered with the selected departure date and inclusions.

MORE ABOUT CHANGES AND CANCELLATIONS:

When there are changes made> Itinerary changes by clients will happen once in a while. Once the passenger has arrived in the USA and/or Canada, itinerary changes can only be made by contacting Opentours. Opentours will not refund cancelled or changed hotel and services. What happens with Unused ServicesTerms & Conditions> When you are charged Opentours acknowledges and confirms all booking activity from the initial reservation to any changes and cancellations thereafter. It is your responsibility to ensure you have an Opentours confirmation for your latest activity or you will be charged accordingly. Opentours is not required to advise cancellation policies with each booking unless it is an exception to the rule. Our reservations office hours are Monday-Friday 9:00 AM to 6:30 PM Eastern Standard (NYC) Time. Messages received after these hours are not processed until the next business day. For example, a change or cancellation received on Saturday for an imminent arrival will not be reviewed until Monday morning and therefore may be subject to no-show or cancellation penalties. How are you charged? The charges are per person. Any deviations or updates to these policies will be specified with each product on our website www.opentours.com. FIT Hotels Cancellation> Cancellation must be made 1 or 2 days –depending on the hotel- prior to the arrival date in order to avoid no-show penalty changes. No-show will incur in one night charge plus any additional penalties imposed by supplier, unless indicated otherwise at time of confirmation. Exceptional Cancellation Policies> At certain hotels, different policies apply which will be indicated at time of booking. At some hotels name changes will be considered as cancellations as will any amendment which results in a reduced length of stay, including early departure. These are clearly indicated on our website.

MORE ABOUT TICKETS AND SHOWS - Booking and cancellation procedures:

Broadway Shows/Events: We sell only the best seats available in the house (Orchestra or First Mezzanine). We do not sell matinee, only evening shows between 7 and 8:30 pm (some exceptions). Exact show-time and presentation time will be advised at time of confirmation. Tickets shall be picked up at the Box Office at least 30 minutes prior to the show with valid photo ID. The Credit Card holder or leading Reservation Name ID must be shown at the Box Office to pick up the tickets. All tickets sales are final, no-refund, no name nor date change are allowed. We are not a discount ticket company; tickets price may differ substantially from face value. On opentours.com you may be paying more than the face value or you may be paying less depending on the show, location and date. We guarantee the seats that you have purchased through our site. Due to the variety of shows offered and product availability, please refer to our website www.opentours.com for specific show cancellation information.

MORE ABOUT OUR OPERATIONAL POLICIES:

Vouchers must be issued for each hotel, ground service or attraction, including any pre or post nights booked in conjunction with any package tour. Your vouchers must clearly indicate: Booked and payable by Opentours and show the Opentours booking number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier. Vouchers should also include Opentours New York office telephone number 212-222-9433. In exceptional instances where passengers are traveling without vouchers, Opentours may issue replacement vouchers but cannot be held responsible for any inconvenience or additional charges which may apply. A service fee of US$25 per room per hotel or per person per service will be added for unauthorized vouchers in addition to any fees charged by the supplier. Opentours will not be held accountable for any vouchers issued without a confirmation from Opentours and we reserve the right to refuse to honor vouchers for services not booked through Opentours. If a Supplier (hotel/ground service/attraction) accepts your voucher listing Opentours as the responsible payee, your account will be invoiced automatically based on hotel charges plus an additional $25 fee as detailed above. Smoking> Smoking is not permitted on touring or sightseeing motor coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants and in certain cities, bars and lounges. Guests with disabilities> Opentours regrets that its representation cannot devote the level of special attention and accommodation that a passenger with a particular disability may require. Passengers needing assistance for personal needs must be accompanied by an able companion.

GUIDE SERVICES - SIGHTSEEING & ADMISSIONS:

All sightseeing operate seat-in-coach basis, unless otherwise. Some service suppliers pick up drop off specific hotels, but this guaranteed. In most instances, passengers have make their own arrangements departure or arrival points. Sightseeing tours do include admissions (unless specifically indicated otherwise).

MORE ABOUT CLAIMS AND ADJUSTMENTS:

Passengers must immediately contact Opentours New York office by telephone at 1-888-949-9559 or 212-222-9433 if any problems develop in order for Opentours to intervene and resolve the problem. Passengers should know the Opentours booking number for easy reference. If passengers do not contact our offices at the time of the problem, we may not honor claims sent to us at a later date. Claims for refunds and adjustments must be made in writing within 45 DAYS after our services are rendered. Claims must be accompanied by full details and documentation (hotel folios, receipts, vouchers, photos, cancellation numbers etc.). Whenever passengers cancel a hotel or other service directly, they must be able to supply a cancellation number, hotel/service supplier contact name and the date of cancellation. Whenever passengers are asked to pay directly to the supplier, they should contact Opentours immediately. Receipts and/or proof of payment must be submitted to Opentours for a legitimate claim or request for a refund or adjustment. What happens next> Opentours will do its utmost to respond to claims/adjustments as soon as possible. Our average response time is 21 business days. Correspondence regarding claims and adjustments should be sent to the attention of our Customer Service Department at fax number: 212-971.7242 or e-mail: info@opentours.com. Any discrepancy claimed on an invoice must be accompanied by your calculations to that point. Any cancellations and adjustments made on a booking will be reflected on your next Statement of Account. All previous invoices will be voided. Please be aware that Opentours does not authorize any deductions of amounts due for pending claims, until we are given the opportunity to research the matter and reach a mutual agreement. Opentours maintains separate Change and Cancellation Policies from hotel or service suppliers. A hotel or supplier waiving a fee does not necessarily imply that Opentours will automatically waive its fees. Liability Waivers Some suppliers providing adventure activities may require participants to complete and sign a liability form which is mandatory and locally processed. Passengers must be made aware of this procedure and know that they will not be provided the service should they refuse to sign the Liability Waiver Form. Each supplier has its own form.

Below, you will find the most common terms & conditions usually included in a Liability Waiver agreement: (please have these translated for your passengers if possible!)

- Any risk, dangers and hazards of the activity are fully understood and assumed by the passenger.
- The possibility of personal injury, emotional trauma, illness, unanticipated event, death, loss or damage to property is entirely at the passengers own risk.
- The passenger agrees to waive any and all claims against the company arising from the participation in adventure activities.
- The agreement will be effective and binding upon heirs, next to kin, executors, administrators and all persons who may be entitled to assert a claim as a result of the injury of the passenger.
- The passenger confirms being mentally and physically fit and fully able to participate in adventure travel. There are no special medical requirements but exceptions would be included in the form if applicable.
- A parent or guardian will have to read and sign the agreement on behalf of passengers under 18 years of age.

MORE ON OUR PROMISE OF SERVICE (Responsibilities):

Opentours reserves the right to substitute hotels of equal or better standard for those mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation whenever and wherever we deem it operationally necessary. The suppliers of transportation, sightseeing, hotel accommodations, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of Opentours and therefore neither Opentours nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. By making a reservation, you acknowledge the foregoing and agree to advise your clients of the foregoing and to hold harmless Opentours and its affiliates from any and all damages, liability and expenses (including attorney fees) arising out of any claim or legal action related to the foregoing. We strongly recommend that appropriate insurance be obtained prior to arrival. Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. Opentours will not be responsible for costs incurred by passengers not having proper travel documentation.

FAQ and credit card policies for BLINK!:

Is my credit card number safe?
Blink uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 6.0 or later. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the Blink travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

Why doesn’t Blink accept my credit card?
For your protection, Blink requires the mailing address for ticket delivery to be the same address where the bill for your credit card is sent each month. When you enter your credit card and billing information, please make sure the address and ZIP or postal code are correct. Also, address verification isn’t available for certain types of debit cards. In this case, simply enter another valid credit card and billing address.

Do I always have to use the same credit card?
No, you can use as many different credit cards as you wish. For example, you can store the information of the credit cards you use most frequently so you don’t have to type the credit card information every time you use it. Then, any time you want to use a different credit card, you can just select the card you wish to use and add the last four digits of that card. If you wish to use a card you haven’t stored, you can still click the Add a credit card link in the Billing page. This will allow you to enter use a new credit card for this transaction, but it won’t remove the original credit cards from our files. Check the ‘Remember this credit card for future use’ box when you enter this new credit card and it will be saved with the others.

Using internationally-based credit cards
Blink accepts major credit cards issued by banks worldwide. However, due to technical, regulatory and/or other limitations, there are some countries for which we currently do not support foreign credit cards or billing addresses.

When is my credit card charged?
The credit card will be charged immediately for all services confirmed on a free-sale basis upon check-out. Should your reservation include a mix of free-sale and on-request services, we will proceed to charge immediately the free-sale and charge the remaining on-request services once they are confirmed.

When should I expect to receive confirmation of on-request services?
That depends on the service and the Supplier. Our system is constantly monitored and second-sending emails requests are sent automatically when a service is not confirmed. You should expect your confirmation between 1 and 3 days after the request was entered.

What if I need to change my travel arrangements?
If you need to change your travel arrangements less than 24 hours before arrival call Opentours at the telephone number listed on your itinerary.

Are penalties or cancellation fees indicated in Blink?
Yes, penalty fees are noted in our special notes in service confirmations and you will see them BEFORE proceeding to the confirmation page (before entering your credit card details).

What if I need to cancel my travel arrangements?
Penalties might apply as stated during the reservation process. We will apply a symbolic $3 fee to any cancelled service and credit the difference -if any to your credit card. Your reservation will be held until the date and check in time that you have previously indicated. If you cancel your trip or decide to stay elsewhere, you must cancel your reservation with BLINK or the accommodations within the no-penalty time frame allowed for each service in order to avoid no-show charges. We will charge 100% penalty in the event that Theater or Events tickets are cancelled. The cancellation penalty applies immediately once the service is confirmed.

Supplying or changing credit card information
If you’ve never supplied credit card information to Blink, or if you’d like to supply a new card, you must select a card type and supply a cardholder’s name and the card number and expiration date. You must also supply the credit card billing address. We won’t charge your card until you click Complete this purchase now.

This information must also be supplied when you decide to use a different card than the one we have on file for you. You can use a different card by clicking Add a credit card.

Every time you are reserving or purchasing a service, or storing your credit card for Express Booking, our system will verify your card with the issuer to ensure that it is valid.

Verifying a credit card already stored with Blink
If you already have a credit card on file with us, your first option will be to use that card for this reservation or purchase by supplying the last four digits of the credit card number. This allows us to verify your card without your having to send sensitive credit card information over the Internet.

You may use a different credit card any time you choose. Click Add a credit card to supply information for a different credit card.

Other possible charges
Some accommodations require prepayment, most charge if a traveler does not check in to a reserved room as scheduled, and some reservations are nonrefundable if canceled. There may be cancellation charges for certain guaranteed services in BLINK like air tours and Broadway or Las Vegas shows. Familiarize yourself with all rules that may apply to your reservation.

E-mail address
Please verify that the e-mail address we have on file is the correct address. We’ll use this address to send you reservation updates and other travel-related information.

Purchase confirmation
Once you click Complete Booking, and your credit card is verified, you will see the Purchase confirmation page. Print out a copy of this page for your records.

Contacting Us

If there are any questions regarding our terms and conditions you may contact us using the information below.
www.opentours.com
1270 Broadway
New York, New York 10001
USA
info@opentours.com
212.222.9433